Refund Policy

1. Overview

At AlixOffer, we strive to provide excellent service. This Refund Policy outlines the conditions under which refunds may be issued for our subscription services.

2. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for new subscribers. If you are not satisfied with our service within the first 7 days of your initial subscription, you may request a full refund.

2.1 Eligibility for 7-Day Guarantee

• Only applies to first-time subscribers
• Request must be made within 7 days of initial purchase
• Applies to all paid plans (Starter, Pro, Unlimited)
• Free plan is not eligible (no payment made)

3. Monthly Subscription Refunds

3.1 General Policy

After the 7-day guarantee period, subscriptions are non-refundable. We do not provide refunds for:

• Partial months of service
• Unused notifications in your monthly allocation
• Cancellations made after the 7-day period
• Downgrades to a lower-tier plan

3.2 Pro-Rated Refunds

Pro-rated refunds are not available. When you cancel your subscription:

• Your service continues until the end of the current billing period
• You retain access to all features until that date
• No refund is issued for the remaining days
• Your subscription will not auto-renew

4. Exceptional Circumstances

We may consider refunds outside of the 7-day guarantee period in the following exceptional circumstances:

4.1 Service Outages

If our service experiences significant downtime (more than 24 consecutive hours) that prevents you from using core features, you may be eligible for:

• A pro-rated credit for the downtime period
• Extension of your subscription by equivalent days
• Partial refund at our discretion

4.2 Billing Errors

If you are charged incorrectly due to a billing error:

• We will refund the incorrect amount immediately
• This includes duplicate charges or wrong plan charges
• Contact support within 30 days of the error

4.3 Fraud or Unauthorized Charges

If you notice unauthorized charges on your account:

• Contact us immediately at [email protected]
• We will investigate and issue a full refund if fraud is confirmed
• Your account will be secured and credentials reset

5. How to Request a Refund

5.1 Refund Process

To request a refund:

1. Email us at [email protected] with subject "Refund Request"
2. Include your account email and subscription details
3. Provide a brief reason for your refund request
4. We will respond within 2 business days

5.2 Required Information

• Your registered email address
• PayPal transaction ID (if available)
• Date of purchase
• Subscription plan name
• Reason for refund request

6. Refund Processing Time

6.1 Approval Process

Once your refund is approved:

• You will receive a confirmation email within 2 business days
• Refunds are processed through PayPal
• It may take 5-10 business days to appear in your account
• Processing time depends on your payment provider

6.2 Denied Requests

If your refund request is denied, we will provide:

• A detailed explanation of why it was denied
• Alternative solutions if applicable
• An opportunity to escalate to management

7. Cancellation vs. Refund

7.1 Cancellation

Cancelling your subscription is different from requesting a refund:

• You can cancel anytime through your dashboard
• Cancellation stops future billing
• You keep access until the current period ends
• No refund is issued for the current period

7.2 Account Deletion

Deleting your account:

• Does not automatically cancel your subscription
• Does not result in a refund
• Requires you to cancel subscription first
• Results in permanent data deletion

8. Plan Downgrades and Upgrades

8.1 Upgrades

• Take effect immediately
• You are charged the difference for the remaining period
• No refund of previous plan charges

8.2 Downgrades

• Take effect at the end of current billing period
• No refund for the difference in plan costs
• Notification limits adjust at next renewal

9. Failed Payments

If a payment fails:

• We will attempt to process payment 3 times
• Your service may be suspended after failed attempts
• No refund is issued for suspension period
• Update payment method to restore service

10. Gift Subscriptions

Currently, we do not offer gift subscriptions. This policy may be updated in the future.

11. Chargebacks

If you initiate a chargeback with your bank or PayPal:

• Your account will be immediately suspended
• Please contact us first to resolve issues
• Chargebacks may result in account termination
• We reserve the right to pursue legal action for fraudulent chargebacks

12. Contact Us

13. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Service after changes constitutes acceptance of the new policy.